|
Free & Fast UK delivery

Return policy

Updated: 09.08.2021

We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, please do the following:

30-day money back guarantee policy

Our 30 day money back guarantee is only valid for orders with a UK postcode and applicable to a single product order only.
    • International orders do not qualify for a 30-day money back guarantee policy.
    • Bundles do not qualify for a 30-day money back guarantee policy - you can only return a single item.

When you order your first box with us and for some reason decide you do not like the product or feel it is not working for you, we are happy to issue a full refund within the first 30 days after you have made the initial purchase.

Please note our refund policy does not cover any shipping costs.

Please email support@wearefeel.com or call us on +44 (0) 333 050 4000 so we can assist you with this further.

Other returns:

Monthly and yearly subscriptions

Please return your item to us within 30 days from purchase and we will be happy to give you a refund as long as your returned product meets our terms and conditions. The items must be returned in its original box and the pouch must be unopened.

Get in touch with support@wearefeel.com or call us on +44 (0) 333 050 4000 to inform us about the return with details of your order and order number. Please note, if you do not inform us of the return, we will be unable to process it.

FOR UK: You will not need a return label to return individual products. Simply write "RETURN TO SENDER" across the address label on your box and take it to a post box. If you decide to return this using a paid service we will be unable to reimburse you.

FOR REST OF THE WORLD: We are currently unable to accept returns for NON-UK shipments. Please contact our team at support@wearefeel.com if you have any further questions.

Bundles and 3 and 6-month subscriptions

FOR UK: If you need to return one of our bundled products, you first will need to contact our support team by emailing support@wearefeel.com or calling us on +44 (0) 333 050 4000. Please note, we will be unable to process a refund for returns that have not been approved by our support team.

To return a bundle of more than one item, you will need to send these back together in one bag via tracked service at your own expense.

Please contact our team at support@wearefeel.com where we can provide detailed return instructions. Once we receive the item, we will immediately process the full refund and confirm this via email.

FOR REST OF THE WORLD: We are currently unable to accept returns for NON-UK shipments. Please contact our team at support@wearefeel.com if you have any further questions.

Free Trial Plans

If you have selected a free trial plan and would like to return your product for a refund, you first will need to contact our support team by emailing support@wearefeel.com or calling us on +44 (0) 333 050 4000.

Please note your initial free trial box is not eligible for a refund as it was billed at zero value. We do not refund the cost of shipping for free trial orders.

Your next and regular recurring orders are subject to our normal 30-day money back guarantee policy, according to the return policy for monthly and yearly subscriptions.

If you are on a Free Trial plan and would like to return your first full price order, please note that according to the Terms of Service we will still need to collect a full price order payment in order to cancel your subscription, as to cancel a free trial plan we require to collect at least 2 payments on separate occasions. If for any reason you do not like the initial product you ordered and are returning it, we will be delighted to propose an other product from the Feel product range to be billed at its original price instead of your initial full price order.

FOR UK: You will not need a return label to return individual products. Simply write "RETURN TO SENDER" across the address label on your box and take it to a post box. If you decide to return this using a paid service we will be unable to reimburse you.

FOR REST OF THE WORLD: We are currently unable to accept returns for NON-UK shipments. Please contact our team at support@wearefeel.com if you have any further questions.

Terms and conditions

    • Only your most recent order can be returned.
    • Refunds will not be processed until you receive a confirmation email.
    • It can take up to 3-10 business days (depending on your bank) to receive your refund by the same payment method used for the purchase.
    • We provide one refund per account.
    • If you decide to return an item to us using a provider other than Royal Mail, please let us know the name of the carrier and tracking number in advance so we can locate the item just in case it goes missing.
    • International returns are currently not accepted
    • If you are returning more than one item, please use tracked postage and inform us of the tracking number.