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Cookie information
Information storage and access
The storage of information, or access to information that is already stored, on your device such as advertising identifiers, device identifiers, cookies, and similar technologies.
Personalisation
The collection and processing of information about your use of this service to subsequently personalise advertising and/or content for you in other contexts, such as on other websites or apps, over time. Typically, the content of the site or app is used to make inferences about your interests which inform future selection of advertising and/or content.
Ad Selection
Ad selection, delivery, reporting: The collection of information, and combination with previously collected information, to select and deliver advertisements for you, and to measure the delivery and effectiveness of such advertisements. This includes using previously collected information about your interests to select ads, processing data about what advertisements were shown, how often they were shown, when and where they were shown, and whether you took any action related to the advertisement, including for example clicking an ad or making a purchase. This does not include Personalisation, which is the collection and processing of information about your use of this service to subsequently personalise advertising and/or content for you in other contexts, such as websites or apps, over time.
Content Selection
Content selection, delivery, reporting: The collection of information, and combination with previously collected information, to select and deliver content for you, and to measure the delivery and effectiveness of such content. This includes using previously collected information about your interests to select content, processing data about what content was shown, how often or how long it was shown, when and where it was shown, and whether the you took any action related to the content, including for example clicking on content. This does not include Personalisation, which is the collection and processing of information about your use of this service to subsequently personalise content and/or advertising for you in other contexts, such as websites or apps, over time.
Measurement
The collection of information about your use of the content, and combination with previously collected information, used to measure, understand, and report on your usage of the service. This does not include Personalisation, the collection of information about your use of this service to subsequently personalise content and/or advertising for you in other contexts, i.e. on other service, such as websites or apps, over time.
Advertising storage
Enables storage (such as cookies) related to advertising.
Advertising user data
Sets consent for sending user data to Google for online advertising purposes.
Advertising personalization
Sets consent for personalized advertising.
Analytics storage
Enables storage, such as cookies (web) or device identifiers (apps), related to analytics, for example, visit duration.
UK delivery
We offer free shipping for orders over the value of £20 within the UK. There would be a shipping fee of £3.95 for orders under £20.
A shipping fee of £7 will be applied to all orders sent to the Channel Islands, Scottish Highlands, Wales, Northern Ireland and areas with lower service accessibility.
Full postcode breakdown here
You will be notified via e-mail and text to confirm when the order has been dispatched and a second e-mail with the tracking number and expected delivery date.
Delivery times
We ship orders between Monday to Friday (this excludes Bank Holidays and varies during seasonal periods) with an expected delivery time of 2-4 business days.
Please note delivery to the Channel Islands, Scottish Highlands and Northern Ireland may take longer.
Your order
Upon receipt of the order, it would be the customer’s responsibility to check the contents and confirm no damage has been occured during shipping.
Please let us know if there are any issues relating to the order within 7 business days of it arriving.
International
We ship worldwide via Fedex and please click here for shipping rates below. Kindly note this is an approximation and would vary depending on what has been added to the order.
Feel would cover duties and tax up to the value of 150 EU however if the total order value exceeds this, the customer would be required to cover the remainder.
RETURNS
Customers have a 14-day return window from the date its delivered to open a return request and are responsible for the cost of the return.
To be eligible for a return, your item must be unused and in the same condition that you received it, with the original pouch/tub/sachet unopened. We will not accept returns which have been used or opened (this does not apply to the outer shipping box).
To speak to us about a return, please contact us via email on hello@wearefeel.com with the following information: Order number, product(s) you would like to be returned and the reason.
We will then provide instructions on how to return. After we receive your return, it may take up to 10 business days for us to process your refund. Please wait 10 working days before contacting us regarding your refund.
The shipping fee is non-refundable.
Please note we do not offer exchanges or product swaps.
Information for our returns and refund policy regarding an allergic reaction here.
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