We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, please do the following:
The item must be returned in its original box and paper pouch.
A) get in touch with firstname.lastname@example.org to inform us about the return;
B) FOR UK: You will not need a return label. Simply write "RETURN TO SENDER" across the address label and take it to a post box.
FOR REST OF THE WORLD: We are currently unable to provide return labels for NON-UK shipments. Please return the product in its original packaging to Feel Holdings Limited, 42 Westbourne Grove, Floor 2, London, W2 5SH, UK and inform us about the tracking number to email@example.com so that we can confirm receiving the return. Once the items is received we will immediately process the full refund. Please note that international returns without a tracking number where the delivery is not tracked or guaranteed may not be accepted.
Once you have notified us about the return and the box is received, we will process a refund and send you a confirmation email.
Refunds can take up to 5-10 business days (depending on your bank) for you to receive to the same payment method you used for the purchase.
If you decide to return the item yourself not using Royal Mail, please let us know the tracking number, so that we can locate the item in case it goes missing.
We provide one refund per account.
30-day money back guarantee policy:
When you order your first box with us, and for some reason decide you do not like the product or feel it is not working for you, we are happy to issue a full refund in the first 30 days after you have made the initial purchase. Please email firstname.lastname@example.org to let us know and after we confirm your purchase details please follow the return instructions listed above in the "Return policy" section.