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Return policy

Updated: 30.01.2023

We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, please follow the instructions for your product category below.

Complimentary 30-day money back guarantee policy for vitamin and mineral products.

New customers only: Your first order with us is covered by a no questions asked 30-day money back guarantee. If some reason you decide you do not like the product or feel it is not working for you, we are happy to issue a full refund within the first 30 days after you have made the initial purchase.

Existing customers purchasing a new product for the first time: Your first order of any new product is covered by a no questions asked 30-day money back guarantee. If some reason decide you do not like the product or feel it is not working for you, we are happy to issue a full refund within the first 30 days after you have made the initial purchase.

Our 30 day money back guarantee is only valid for nutritional product orders with a UK postcode and applicable to a single product order only.

These cases and products are excluded from our 30-day money back guarantee policy: International orders; bundles and Bundle Builder orders (you can only return a single item); skincare products such as creams, serums, moisturisers, and cleansers; Pro Collagen, Collagen Gels, Protein bars.

Products excluded from our 30-day money back guarantee policy are covered by our 14 day “cooling off” refund policy.

Please note our refund policies do not cover any shipping costs. Customers must contact us before returning and obtain proof of postage and provide us with a tracking number for the postage. Note that the return is the customer's responsibility to ensure it is returned safely to us. We do not accept responsibility for any lost returns sent by the customer as well as damaged returns. In the event they are lost or damaged, we will not be required to refund them.

Please email hello@wearefeel.com or call us on +44 (0) 333 050 4000 so we can assist you with this further.

14-day “cooling off” return policy.

Customers have a 14-day "cooling off" period after any purchase should they wish to return any items purchased. The return must start within the 14 days and proof of postage with a tracking number must be submitted to hello@wearefeel.com along with your email, customer name, contact number, order number and item list. Items returned must remain in an unused condition and in an unopened box. Opened items or used items are non-refundable.

Please note our refund policies do not cover any shipping costs. Customers must contact us before returning and obtain proof of postage and provide us with a tracking number for the postage. Note that the return is the customer's responsibility to ensure it is returned safely to us. We do not accept responsibility for any lost returns sent by the customer as well as damaged returns. In the event they are lost or damaged, we will not be required to refund them.

Please email hello@wearefeel.com or call us on +44 (0) 333 050 4000 so we can assist you with this further.

Other returns:

3-months, 6-month and yearly subscriptions

You can return your most recent order, given not more than 30 days have passed since you were last billed. We are only able to refund you the items that you were billed for in the last 30 days. Any previous orders you were billed for more than 30 days ago are non-refundable. Items returned must remain in an unused condition and in an unopened box. Opened items or used items are non-refundable.

Please note our refund policies do not cover any shipping costs. Customers must contact us before returning and obtain proof of postage and provide us with a tracking number for the postage. Note that the return is the customer's responsibility to ensure it is returned safely to us. We do not accept responsibility for any lost returns sent by the customer as well as damaged returns. In the event they are lost or damaged, we will not be required to refund them.

Bundles and Bundle Builder subscriptions

We are only able to refund you the items that you were billed for in the last 30 days. Any previous orders you were billed for more than 30 days ago are non-refundable.

If you need to return one of our bundled products, you first will need to contact our support team by emailing hello@wearefeel.com or calling us on +44 (0) 333 050 4000. Please note, we will be unable to process a refund for returns that have not been approved by our support team.

To return a bundle of more than one item, you will need to send these back together in one bag via tracked service at your own expense. Items returned must remain in an unused condition and in an unopened box. Opened items or used items are non-refundable.

Please note our refund policies do not cover any shipping costs. Customers must contact us before returning and obtain proof of postage and provide us with a tracking number for the postage. Note that the return is the customer's responsibility to ensure it is returned safely to us. We do not accept responsibility for any lost returns sent by the customer as well as damaged returns. In the event they are lost or damaged, we will not be required to refund them.

Please contact our team at hello@wearefeel.com where we can provide detailed return instructions. Once we receive the item, we will immediately process the full refund and confirm this via email.

Free Trial Plans are non-refundable

If you have selected a free trial plan and would like to return your product for a refund, you first will need to contact our support team by emailing hello@wearefeel.com or calling us on +44 (0) 333 050 4000.

Please note your initial free trial box is not eligible for a refund as it was billed at zero value. We do not refund the cost of shipping for free trial orders.

Your next and regular recurring orders are subject to our normal 30-day money back guarantee policy, according to the return policy for monthly and yearly subscriptions.

If you are on a Free Trial plan and would like to return your first full price order, please note that according to the Terms of Service we will still need to collect a full price order payment in order to cancel your subscription, as to cancel a free trial plan we require to collect at least 2 payments on separate occasions. If for any reason you do not like the initial product you ordered and are returning it, we will be delighted to propose an other product from the Feel product range to be billed at its original price instead of your initial full price order.

Terms and conditions

    • Only your most recent order can be returned. You can not return more than one order if it was billed more than 30 days ago / 14 days ago depending on the category of the product.
    • Refunds will not be processed until you receive a confirmation email.
    • It can take up to 3-10 business days (depending on your bank) to receive your refund by the same payment method used for the purchase.
    • We provide one refund per account.
    • If you decide to return an item to us, please let us know the name of the carrier and tracking number in advance so we can locate the item just in case it goes missing.
    • International returns are currently not accepted.