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Shipping and returns

Updated: 19.09.2024

DELIVERY

UK delivery
We offer free shipping for orders over the value of £20 within the UK. There would be a shipping fee of £3.95 for orders under £20.
A shipping fee of £6.95 will be applied to all orders sent to the Channel Islands, Scottish Highlands, Wales, Northern Ireland and areas with lower service accessibility.
Full postcode breakdown here.

You will be notified via e-mail and text to confirm when the order has been dispatched and a second e-mail with the tracking number and expected delivery date.

Delivery times
We ship orders between Monday to Friday (this excludes Bank Holidays and varies during seasonal periods) with an expected delivery time of 2-4 business days.

Please note delivery to the Channel Islands, Scottish Highlands and Northern Ireland may take longer.

Your order
Upon receipt of the order, it would be the customer’s responsibility to check the contents and confirm no damage has been occured during shipping.

Please let us know if there are any issues relating to the order within 7 business days of it arriving.

International
We ship worldwide via Evri International. Please click here for shipping rates below. Kindly note this is an approximation and would vary depending on what has been added to the order.

Feel would cover duties and tax up to the value of 150 EUR however if the total order value exceeds this, the customer would be required to cover the remainder.

If you're based in one of the following locations, please note that duties and your local countries import tax rate (DDU – Delivery Duties Unpaid) will need to be paid separately before your order can be delivered:

China, Hong Kong, Kazakhstan, Macao, Malaysia, Singapore, South Korea, Taiwan, Iceland, Liechtenstein, Monaco, Gibraltar, Israel, Turkey, and Jordan.

The amount you’ll need to pay depends on the value of your order and your country’s customs regulations. Don’t worry, you’ll be contacted by the courier with details on how to complete payment.

You can find more details on the amount payable here.

If you have any questions or need help, feel free to reach out to us at hello@wearefeel.com.

RETURNS

Customers have a 14-day return window from the date its delivered to open a return request and are responsible for the cost of the return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with the original pouch/tub/sachet unopened. We will not accept returns which have been used or opened (this does not apply to the outer shipping box).

To speak to us about a return, please contact us via email on hello@wearefeel.com with the following information: Order number, product(s) you would like to be returned and the reason.

We will then provide instructions on how to return. After we receive your return, it may take up to 10 business days for us to process your refund. Please wait 10 working days before contacting us regarding your refund.

The shipping fee is non-refundable.

Please note we do not offer exchanges or product swaps.

Information for our returns and refund policy regarding an allergic reaction here.