We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, please do the following:
30-day money back guarantee policy
When you order your first box or bundle with us and for some reason decide you do not like the product or feel it is not working for you, we are happy to issue a full refund within the first 30 days after you have made the initial purchase.
Please email firstname.lastname@example.org or call us on +44 (0) 333 0504000 so we can assist you with this further.
Monthly and yearly subscriptions
Please return your item to us within 30 days from purchase and we will be happy to give you a refund as long as your returned product meets our terms and conditions. The items must be returned in its original box and the pouch must be unopened.
Get in touch with email@example.com or call us on +44 (0) 333 0504000 to inform us about the return with details of your order and order number. Please note, if you do not inform us of the return, we will be unable to process it.
FOR UK: You will not need a return label to return individual products. Simply write "RETURN TO SENDER" across the address label on your box and take it to a post box. If you decide to return this using a paid service we will be unable to reimburse you.
FOR REST OF THE WORLD: We are currently unable to provide return labels for NON-UK shipments. Please contact our team at firstname.lastname@example.org where we can provide detailed return instructions. Once we receive the item, we will immediately process the full refund and confirm this via email.
Bundles and 3 and 6 month subscriptions
If you need to return one of our bundled products, you first will need to contact our support team by emailing email@example.com or calling us on +44 (0) 333 0504000. Please note, we will be unable to process a refund for returns that have not been approved by our support team.
To return a bundle of more than one item, you will need to send these back together in one bag via tracked service at your own expense.
Please contact our team at firstname.lastname@example.org where we can provide detailed return instructions. Once we receive the item, we will immediately process the full refund and confirm this via email.
Terms and conditions
- Only your most recent order can be returned.
- Refunds will not be processed until you receive a confirmation email.
- It can take up to 3-10 business days (depending on your bank) to receive your refund by the same payment method used for the purchase.
- We provide one refund per account.
- If you decide to return an item to us using a provider other than Royal Mail, please let us know the name of the carrier and tracking number in advance so we can locate the item just in case it goes missing.
- International returns without a tracking number where the delivery is not tracked or guaranteed may not be accepted.
- If you are returning more than one item, please use tracked postage and inform us of the tracking number.