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Return policy

Updated: 15.04.2023

To be eligible for a return, your item must be unused and in the same condition that you received it, with the original pouch/tub/sachet unopened. We will not accept returns which have been used or opened (this does not apply to the outer shipping box).

To return an item you must fill out this form and attach it to the return parcel. Return form
Please retain the receipt from the courier as proof of shipment. As soon as the product has been returned to us, please email us the tracking number.
For return shipping, we recommend using “Royal Mail 2nd Class Signed for” as it is a fully tracked, secure service.

Our 14-day return policy.

Customers have a 14-day return period after the delivery date of their purchased item, should they wish to return any items.

The return starts on the date you posted the item back to us, for which you must keep the receipt of the courier as proof.

All items must be returned with a tracked service. We do not accept responsibility for any lost returns sent by the customer as well as damaged returns. In the event they are lost or damaged, we will not be required to refund them.

Refunds will not be processed until you receive an email from us confirming we received your return.

After we receive your return, it can take up to 10 business days (depending on your bank) to receive your refund by the same payment method used for the purchase after the refund was issued.

We do not exchange products.

Our return address:

Linc Logistics C/O Feel
Anglia Cargo Terminal
Priors Way
Coggeshall
Essex
CO6 1TL

How to check the status of your return:

To follow the progress of your return, kindly refer to the tracking number provided on the receipt from the carrier you used to send back your order.

After we receive your return, it may take up to 10 business days for us to process your refund. Please wait 10 working days before contacting us regarding your refund.

If it has been over 10 business days since your order was delivered to us and you have not received any updates, please contact us via email on hello@wearefeel.com with the following information: Order number, Complete name and email address, Return tracking details verifying delivery, and the Item(s) you returned.

If you need further assistance, please email hello@wearefeel.com

Information for our returns and refund policy regarding an allergic reaction.